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Anonymous User
Not applicable
‎04-10-2021 15:26

Freezing

I have been been watching Gomorrah the past 2 Sunday evenings. I watched between 3 and 4 episodes each day.

 

The show completely freezes with 10 to 15 minutes remaining. I have tried everything to resolve the issue but nothing works. I tried again the following day but it is still frozen. 

 

All other channels are working, as are other episodes of Gomorrah.

 

Can anyone advise?

 

Thanks 

0
3 Replies
RoyB
Legend
‎04-10-2021 22:20

@Anonymous User 

 

Which episode(s) is/are freezing?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Anonymous User
Not applicable
‎29-10-2021 22:15

In response to RoyB

Season 2 ep 10 and now season 3 ep 6.

It freezes with 10 or 15 minutes remaining. I can watch the next episode with no issues which is why I find it hard to understand. 

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gavs82008
Legend 5
Legend 5
‎30-10-2021 9:06

In response to Anonymous User

@Anonymous User 

Have you tried a factory reset to the device?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
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