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Anonymous User
Not applicable

Free entertainment pass

Last week I purchased a now tv stick that came with a preloaded 2 month entertainment pass. However while I was setting up the stick I received a message saying that it was not possible to activate the passes and contact nowtv.com. Sorry to report that the assistance I received in trying to sort the issue was non existentent. Generic advice from the live chat were it seemed the responses were automated.  I have had very little cause for complaint with now tv for over 3 years but they must give far better feedback and genuine assistance. I have accepted that I will need to buy another pass as I have no expectation that I will be able to use what in fairness I have already paid for. 

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

NowTV are currently having issues at the moment with certain customers accounts, with regards to when either setting up their new stick / box or with the vouchers that comes bundled with the stick or box.

 

You need to jump over to live chat to get it sorted.

 

I have added a link to live chat on this similar thread below.

 

https://community.nowtv.com/t5/Offers-Vouchers/TV-passes-not-loading-with-device/m-p/537759 

Anonymous User
Not applicable
##-Thank you I have tried live chat but I will try it again