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Anonymous User
Not applicable

Error in the player message

Can’t watch anything on my brand new NOW TV stick. Try to load a show and ‘Sorry, there was an error in the player’ is all I get. For everything. Anyone else having the same issue? 

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Is the problem happening on all NowTV content that you watch or just a particular show or movie ?

 

If it's happening to everything when watching NowTV have you got any other NowTV playback devices to check if the same error exists ?

 

Should it be happening on all NowTV content and all NowTV playback devices, then do you use a VPN or some sort of third party software on your Router ?

 

Maybe check your Router settings that might be blocking NowTV or try factory resetting your Router or switch the power off on your Router for 30 minutes to allow it to acquire a new IP address.

 

Out of curiosity who is your ISP ?