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monica1234
Advocate

‎28-11-2021 15:58

Error code, 'No video available,' NOW stick

An Error code displaying, 'no video available,'  have been displayed on my tv on numerous occasions, for the past several months. This  is usually resolved by resetting or troubleshooting my stick or control. 

 

However for the past three days, I have been unable to resolve this, 'no video available', problem.  

 

I have tried every troubleshooting recommendation, to no avail, can someone please help.  I am desperate as I am unable to watch NOW tv.  I uses a NOW stick.

Thank

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1 REPLY 1
RoyB
Legend

‎04-12-2021 9:44

@monica1234 

 

Can you please describe the steps you take, from switching on to the occurrence of this issue?

 

And what TV it is happening with?

 

And, if you can bear it, what troubleshooting steps you have tried this time?

 

e.g. have you pressed the button on the side of the Stick, and kept it pressed in for over 15 seconds, to get a full reset rather than just a reboot?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV
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