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Anonymous User
Not applicable

‎07-04-2020 22:14

Error 014 on Now TV Stick

It's been a week since I could last use my Now TV Stick. It loads but fails to connect to the internet and then the remote just completely stops working. ERROR CODE 014 always comes up. Have tried all things suggested on website. Fed up and about to cancel my subscription if I dont get it sorted. Help section on Now TV has not been helpful at all. Someone please help me

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎07-04-2020 22:22 - edited ‎07-04-2020 22:25

Hi @Anonymous User 

 

Out of curiosity who is your Internet Service Provider and are you using the Router supplied by your ISP ?

 

Are you using any VPN service or using any software on your Router that is blocking any websites that you have added manually on your Router ?

 

i have never encountered this problem myself though i have seen it crop up in the past on the forum quite a few times.

 

You could try this on the link below if you are seeing error 014.

 

https://help.nowtv.com/article/error-code-014-now-tv-box 

 

Should that not help, then the only other things you could try is switch the power off on your Router for about 30 minutes or try resetting your Router back to default or maybe see if the stick will connect to a smartphone over a wifi hotspot, then after the stick has updated the software and ready to go, disconnect the wifi off your phone and try reconnecting again on your Router wifi.

 

Apart from that i have run out of ideas.

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