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Anonymous User
Not applicable

Entertains pass and new stick

I installed my new stick today and it won’t give me the free entertainment pass, can someone help please? Many thanks Donna

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

This has been happening to quite a few people.

 

If there is no message towards the top of My Account > Manage Account > My Passes whilst logged on here saying Vouchers Waiting For You with a link to redeem.

 

Then pop over to live chat for further assistance and help. 

 

Use the green chat button in this link below. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

View solution in original post

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

This has been happening to quite a few people.

 

If there is no message towards the top of My Account > Manage Account > My Passes whilst logged on here saying Vouchers Waiting For You with a link to redeem.

 

Then pop over to live chat for further assistance and help. 

 

Use the green chat button in this link below. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

All sorted, thank you very much x