Device

[Anonymous User]

I’m wanting to remove one of my devices. My ex partner has took one with him and I want it stopping but don’t know how

[gavs82008]

@Anonymous User 

You will need to change your password. Then pop onto live chat to request the device to be removed. 

https://help.nowtv.com/article/change-password

Try the section 

How do I secure my account so that it can only be accessed with my new password?

For live chat, you can use the method indicated in my signature below.

[RoyB]

@Anonymous User @gavs82008 

You might be faintly confused by being given a link that implies you can remove unwanted devices for yourself, and yet told that you need to contact Live Chat to get this done.

This is because the feature in question has been recently reported as not working.

You can try it for yourself if you like, and easily check afterwards in My Account/Devices whether all devices are gone or not. 

If they are, then the facility is working again. But if not, you will have to contact Live Chat, as above, to get this done, at present.