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Anonymous User
Not applicable

Connection

My NOW TV stick isn’t finding my network or connecting to the internet. When it does often the picture is very pixelated or won’t load. Anyone able to help with this? 

2 REPLIES 2
ukbobboy
Legend

@Anonymous User 

 

Hi Callum

 

Simple question, is your router in the same room as your Now TV stick?   If not, it should be.

 

 

UK Bob

gavs82008
Legend 5
Legend 5

@Anonymous User 
As a suggestion try performing a factory reset to the Now TV stick, it’s extreme yes but 9/10 times it squashes bugs on the system.

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help