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Anonymous User
Not applicable

Code on tv screen

i already have now tv WiFi so i have purchased a now tv smart stick

 

i paired it with my TV then put the activation code displayed on the tv screen in on my phone 

 

it then asked me to log in as I did with my email and password, then a “oops something went wrong at our end, please refresh the page to continue” 

 

I have now gone through an hour of trying with many different codes (as they refresh after 9 minutes) and I’m STILL getting this message 

 

can anyone help! I’m unsure wether their systems may be down, I’ve tried the automated chat but no help 

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if anything in this linked thread helps.

 

https://community.nowtv.com/t5/NOW-TV-Stick/can-t-add-TVnow-stick-to-account/m-p/523692 

 

Also i believe another forum member had success by rebooting both their Router & Stick and then trying again by following the instructions on their television screen.

 

I believe another forum member had success using their smartphone with mobile data with the Fire Fox internet browser on their phone.

 

Apart from that i am out of ideas sorry.

 

Anonymous User
Not applicable

@schnapps 
thank you so much for your help and quick response