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Anonymous User
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Canโ€™t enter smart stick code?? Help ๐Ÿ™

After hours trying to get this dam thing to work, found out iPhone wonโ€™t mirror to Panasonic tv. purchased smart stick, says go to nowtv.com/tv and enter code - but just says oops this page not available, anyone know what to do before I throw it through the tv ๐Ÿ˜ฑ๐Ÿ˜ฑ๐Ÿ˜ฑ๐Ÿคฌ

11 REPLIES 11
Anonymous User
Not applicable

Hi,

My smart stick has arrived today and I too get the same problem when I try to go to that page to register the stick.  Doesn't matter which browser.  Any advice appreciated as my stick is useless at the moment!

Anonymous User
Not applicable

The page I'm trying to go to is www.nowtv.com/TV - as advised on the Now TV stick set up guide.

 

It takes me here:

 

https://www.nowtv.com/gb/tv

NOWTV message.PNG

 

Anonymous User
Not applicable

tried various devices including a new Now stick. when i enter the activating code all i get is - Woops

something wrong? WHAT ?

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Sorry to ask what could be a daft question. Is this a voucher code you got with a Now TV stick?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I've been having the same problem for a couple of weeks.

I used the online chat 5 times with no resolution. The last 3 promised that my call had been escalated to a senior colleague who would contact me shortly but I've had no response.

schnapps
Legend 5
Legend 5

Hi @Anonymous User @Anonymous User @Anonymous User 

 

Are you all based in the UK where Republic of Ireland NowTV customers need to go to a different webpage to enter the code shown on your television screen with your internet browser ?

 

See if using a Private Window or Incognito mode on your browser when going to this link below for UK based customers only.

 

https://www.nowtv.com/gb/tv

 

 

Anonymous User
Not applicable

Solved!

The incognito tab and then going to https://www.nowtv.com/gb/tv (I'd tried going to that but not in a private/incognito tab)

Thank you so much @schnapps - I spent an hour on live chat to Now TV without any success!

Anonymous User
Not applicable

 

It does load the page that way. Thanks. But then I can not log in to my account in that mode. So a bit confused how I can set stick up on my account....

 

Thanks

Anonymous User
Not applicable

 

Got it working, I had to use wifes iphone on her mobile internet via iD provider.

 

My android and PC did not work through Virgin media, igneeto mode or my 3 mobile providers internet.

 

Rediculioua but got tjere in the end. Thanks for the help.