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Bizzy1113
Advocate

Boost

I have gone back over the last years billing and have found BOOST on 3 different dates for £3. We only have one device (our TV which is rather old) We don't watch any sports on sky. So I was really confused to find another £5 added to my bill this month for boost. 

 

I was also charged for the CINEMA package and I had cancelled this in October (you have to hit the cancel button  3 times, which is very poor), I had taken a photo as proof and have done so again this time. I then discovered I have been charged the cinema package again this month. Has anyone else had this problem? I really don't know what to do! GGRRR

 

 

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gavs82008
Legend 5
Legend 5

Re: Boost

@Bizzy1113 

Check your up coming payments.

https://www.nowtv.com/gb/account/payments

When you are within your account does your account have any active memberships? 
https://www.nowtv.com/gb/account/membership

If it’s not coming from your account, then there is a duplicate account or someone using your payment details.

https://help.nowtv.com/article/find-an-account

Then head onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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