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Anonymous User
Not applicable

BBC iPlayer on Now Stick

About 10 days ago iPlayer started behaving oddly. Open the app, log-in/select viewer, select a program to watch - then screen goes black, the current selection comes up as a ‘next episode’ preview, then speeds through in the preview window, goes to the next episode, does the same then swaps to a completely random program. If you click ‘back’ the screen goes black with a ‘play’ triangle symbol. If you click ‘back’ again, it’s the iPlayer loading spinning wheel of death. Tried uninstalling then reinstalling, multiple times. Tried different log ins and users. Issue persists?

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User 

 

There’s a button on the side of the Stick.

 

With the Stick on, press it briefly so the Stick reboots, and then try it again.

 

If no improvement, try again, but this time hold the button in for over 15 seconds, until it resets.

 

When you have set it up again afterwards, try the BBC iPlayer again, and see if it is now fixed.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

3 REPLIES 3
RoyB
Legend

@Anonymous User 

 

There’s a button on the side of the Stick.

 

With the Stick on, press it briefly so the Stick reboots, and then try it again.

 

If no improvement, try again, but this time hold the button in for over 15 seconds, until it resets.

 

When you have set it up again afterwards, try the BBC iPlayer again, and see if it is now fixed.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Thanks - I’ll give that a go… watch this space

Anonymous User
Not applicable

Yeah - the quick Stick reset fixed the problem. Thank you very much indeed.