08-11-2021 22:54
About 10 days ago iPlayer started behaving oddly. Open the app, log-in/select viewer, select a program to watch - then screen goes black, the current selection comes up as a ‘next episode’ preview, then speeds through in the preview window, goes to the next episode, does the same then swaps to a completely random program. If you click ‘back’ the screen goes black with a ‘play’ triangle symbol. If you click ‘back’ again, it’s the iPlayer loading spinning wheel of death. Tried uninstalling then reinstalling, multiple times. Tried different log ins and users. Issue persists?
Solved! Go to Solution.
09-11-2021 8:38
@Anonymous User
There’s a button on the side of the Stick.
With the Stick on, press it briefly so the Stick reboots, and then try it again.
If no improvement, try again, but this time hold the button in for over 15 seconds, until it resets.
When you have set it up again afterwards, try the BBC iPlayer again, and see if it is now fixed.
09-11-2021 8:38
@Anonymous User
There’s a button on the side of the Stick.
With the Stick on, press it briefly so the Stick reboots, and then try it again.
If no improvement, try again, but this time hold the button in for over 15 seconds, until it resets.
When you have set it up again afterwards, try the BBC iPlayer again, and see if it is now fixed.
09-11-2021 13:05
Thanks - I’ll give that a go… watch this space
09-11-2021 19:02
Yeah - the quick Stick reset fixed the problem. Thank you very much indeed.