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maifosz
Advocate

Always asking for cookie consent (Roku)

For the past week, every time I open the app on the Roku stick, it asks me to accept cookies. Every time I click "Accept all cookies". Is there a way to make it remember my preference?

5 Replies
redchiz1
Elite

Never come across that myself, is that occurring with other apps too? Perhaps reach out to the NOW support team, or Roku directly? 

maifosz
Advocate

Just with this app, and just on the Roku stick. As someone else says on the comments, it's extremely annoying and I don't even need to turn the TV off for it to ask for the cookie consent again, it's enough for me to navigate away to another app, and when I come back, it's there again.

 

I couldn't figure out how to message NOW TV support directly though, so I guess I'll live with this problem forever.

RoyB
Legend

@maifosz 

 

Email customerservices@ NowTV.com (without the space in).

 

While you are there, please remind them that they promised to fix the similar issue where Now on Roku does not pick up the Roku Subtitles (Closed Captions) options settings like it should, so I have to set subtitles on every time I watch a Now programme on the Roku.

 

Not that the subtitles setting is remembered on any other platform, of course, but there seems to be less excuse for getting it wrong on Roku devices.

To keep viewing the Community in the previous chronological sequence, under ‘My Settings/Preferences/Preference Options, choose ‘Display’ and select Linear, then choose ‘Linear Layout’ and select Oldest First, and finally press Save. Many thanks to redchiz1 for this
Also please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
schnapps
Legend 5
Legend 5

Hi @maifosz

 

I only got the Cookies message once on my Roku Stick Plus and when I opened the NOW App I navigated down to the bottom of the NOW App home Screen page and under the new Cookies Settings tile box (far right on the bottom grid row) I clicked on the accept all option. 

 

That was about three or four days ago and I haven't seen the Cookies message since. 

Quigz
Advocate

I get this every single time I open the app. A message pops up to say that my preferences are now saved but clearly not. It is extremely irritating as I often switch between apps and have to go through this process over and over.