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Anonymous User
Not applicable

Adding MAC address

My password is correct but not accepted by the stick. 

The screen tells me is could be the MAC address which might be blocked by my router. It tells me to add D8:31:34:3E:1F:79 but I haven’t got a clue on how to go about it. 

Would someone be able to help please?

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Anonymous User
Not applicable

Re: Adding MAC address


@Anonymous User wrote:

My password is correct but not accepted by the stick. 

The screen tells me is could be the MAC address which might be blocked by my router. It tells me to add D8:31:34:3E:1F:79 but I haven’t got a clue on how to go about it. 

Would someone be able to help please?


 

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Kellie1401
Newbie

Re: Adding MAC address

Mine is the same any help out here please
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RoyB
Legend 5
Legend 5

Re: Adding MAC address

@Kellie1401 @Anonymous User @Anonymous User 

 

No idea why @Anonymous User just quoted your post, @Anonymous User , without adding anything?

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>


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