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Anonymous User
Not applicable
‎05-03-2021 13:53

2 separate now tv sticks and remotes having issues

Hi I have 2 different now TV sticks on 2 different TVs and they have both recently stopped responding to their paired remotes. We’ve tried new batteries and also factory resetting them. They will work for about 30 seconds after resetting and then stop responding or only work intermittently with a huge delay. Why would both sticks develop the same problem at exactly the same time?

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1 Reply
schnapps
Legend 5
Legend 5
‎05-03-2021 14:39

Hi @Anonymous User 

 

The NowTV smart remote that operates the NowTV Stick works over your WiFi network and it could be possible that both Sticks and remotes can become problematic.

 

If you have already factory reset the Stick by holding the reset button on the Stick for about 15 seconds, then maybe try a different WiFi channel on your Router or if your Router is dual band then try both 2.4ghz and 5ghz frequencies.

 

Also if you have a HDMI Fly lead adaptor, try that with one of the Sticks to see if it improves the WiFi reception on the Stick when communicating with the NowTV Smart Remote.

 

I am guessing you have followed these instructions fully ?

 

https://help.nowtv.com/article/remote-control-troubleshooting 

 

What happens when you use the free Roku Remote App with a smartphone or tablet does the Stick work perfectly fine ?

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