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StorminNorman
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

has the same problem- unchecked the file sharing box on the parental controls and now it works fine!

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Bikerjay
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

This fixed the issue for me! Thank you!

I had to enable file sharing in the BT parental controls.

 

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K2K
Newbie

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Amazing! That worked for me after trying lots of other suggestions. 

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AndyYork
Scholar

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

I am pleased that this worked for you too. That's what this user community is all about !
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Steffybella35
Newbie

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Just arrived home ready to relax and watch tv, only I switch it on and greeted by the above ‘Sorry unavailable’ message. So, did what I always do when having a crisis, grabbed the phone and asked Siri! The first thing that came up was the pressing of home, forward and rewind button and worked perfectly. Crisis over within 5 mins so If you find urself with same issue then defo do that first.

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AndyYork
Scholar

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Another useful option to try !

Thanks for posting
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Bobbie13mia
Newbie

Now tv sticks unavailable

my now tv stick is saying currently unavailable and I have tried everything I have read but still no change? How can I resolve this?

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BatSoup
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

I've found a solution to my problem, it's a DNS issue. I use PiHole to block adverts network wide and to secure my DNS lookups. Once I whitelisted the following domains, the Now TV stick worked as normal:

 

scribe.logs.roku.com
cooper.logs.roku.com
customer-feedbacks.web.roku.com
customerevents.netflix.com
dpm.demdex.net
pubads.g.doubleclick.net
smetrics.sky.com

 

What this also means is that anyone who uses parental controls that block sites based on DNS look-ups (i.e. pretty much all of them) won't be able to use Now TV sticks unless they turn the controls off. Quite honestly, that's rubbish and really, really poor customer experience from Now TV. I'd advise anyone in this position to make a complaint using Now TV's complaints procedure and demand that they resolve this through a software update. Don't be fobbed off if they tell you to turn your parental controls off as a solution, it's not and I guarantee the Ofcom will not look favourably on them if you decide to take your complain to that level.

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A771CUS
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Pressing “Sky Store” then “Home” did it for me. Thank You

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A771CUS
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Worked for my  me.  Thank You

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