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RoyB
Legend

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

@gavs82008 

 

You are sure that is a stick, and not a vacuum cleaner? 😛

Line 3. Overhead, without any fuss, the stars were going out…..
gavs82008
Legend 5
Legend 5

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

@RoyB 

🤣🤣🤣

FYI that I do not work for NOW, just a NOW customer trying to help
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Suthey
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Thanks for the advice. Still not working. It’s going in the cupboard with the vacuum cleaner! 
Thanks again.

MarkC
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

I have the “unknown page error” on all 3 of my Roku sticks and “Network Problem” on my apple app, so can’t even cast to Roku. The only device it works on is the Samsung TV with the NowTV app installed.  I have also tried updating with the 5xHome, 3xFFD, 2xREW but nothing seems to work.

 

The chat service with NowTV is an absolute chocolate fireguard. I will have to just cancel the subscription.

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gavs82008
Legend 5
Legend 5

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

@MarkC 

Have you tried to delete and reinstall the app on the devices?

 

You could also try setting the devices back to factory settings.

FYI that I do not work for NOW, just a NOW customer trying to help
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MarkC
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Yeah I have tried this many times. I’ve tried installing many other channels so that the memory where NowTV was originally located gets overwritten. Then re-installed NowTV.

Not sure what else to try….
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MarkC
Advocate

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Cancelled NowTV today as that seems to be the only solution.

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TroiubleTV
Observer

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

The remote is not connecting with the stick.

I have:

replaced batteries

bought a new remote

pressed the reset button on the stick

pressed the re-connect button on the remote

taken out & replaced the stick for 20 secs several times

 

My account says the device has not been used since 27.11.21 - which is untrue. It was last working on 21.12.21

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TroiubleTV
Observer

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

If I cannot get this resolved or get some kind of response by tomorrow the only option will be to cancel subscription. - its not cheap.

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gavs82008
Legend 5
Legend 5

Re: ⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

@TroiubleTV 

How long did you hold down on the reset button? 

Was it set back to factory settings?

 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

 

Instead of cancelling you could purcahse an Amazon Fire Stick. Which is currently on sale just now. 

 

NOW sticks are no longer sold by NOW on the website, which would point to the direction of being phased out. 

FYI that I do not work for NOW, just a NOW customer trying to help
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