I am new to Now TV having purchased a smart box earlier this week. All was great, really impressed however this morning have gone to watch the freeview channels and find that on the main first screen, the TV Guide option along with "Home" and "Best of Catchup" have all disappeared?!? Only giving me the "My Apps", "App Store" and "Settings" options. Have tried to reset and turn it on and off again but no luck!
Am I doing something wrong or do I have a faulty box?
The box goes into a deep sleep hibernation mode when not used, so i wouldn't worry about your concerns about it wearing out.
Have you tried a forced software update on the box by pressing the Home button (5 times) then quickly followed by pressing the FF >> (3 times) followed quickly pressing the RW << (2 times) on the NowTV remote controller to see if that brings back the TV Guide ?
If that fails, maybe try a full factory reset on the box by going into the menu settings.
Please note, that factory resetting the box you will have to re enter all your username and password details again and undertake a fresh rescan of the TV channels.
Not ideal, but pressing the FF >> and RW << button on the remote controller is slightly quicker than continually pressing the up and down arrow key on the RC to jump to the TV Freeview channel you want to watch.
Agree about the numerical numbers on the remote, doesn't bother me though because i always stick to the HD channels on Freeview and refuse to watch any SD PQ rubbish on Terrestrial TV.
@Anonymous User Welcome to the forum. Not really. You could try a forced software update to see if it helps.
Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
If done correctly a Secret Screen will appear (if it doesn't, press Home to go back to the start and then try again). Choose Update software and allow it to run (even if it reports the same version as you already have).
However why it seems to keep happening to some people and what the ultimate solution to it is is a bit of a mystery for now (future updates might hopefully help).