I keep getting the “Sorry, something went wrong” error message - it happens every few minutes!
I’ve turned off the power to the Now TV smart box, restarted the router and performed a factory reset - none of it worked. I’m still getting the “sorry, something went wrong” message.
It happens whether I’m watching live tv or a playback. If I’m watching the latter, it doesn’t remember where I was and starts again from the beginning. Why else can I so as it’s extremely frustrating?
I wouldn't bother waiting. I found it so annoying. I tried to speak to an advisor and was told talk to the effing robot on chat. I'm furious with how now TV have dealt with this. They take your money very quickly but refuses to provide a decent service. Best way to solve the problem is cancel and get a new provider.
Hi @Anonymous User
Thank you for that update. You got further than I did with the chat robot! I’ve been experiencing it for 2-3 days now. I don't suppose they have any indication as to how long it’ll take to fix?
Not that I’m aware of, although I do know that a factory reset usually sorts out issues.
What a load of crock this Nowtv has turned out to be. Can't speak with anyone and if you do manage to actually speak to someone,they tell you to contact the robot on chat. How hilarious is that. Now TV must employ monkeys if a robot has more sense and knowledge 🤣 as a result I've cancelled now TV. Will also find a new broadband provider. If we all did that they would soon get their act together.