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Karl-F
Community Manager
Community Manager

New My Account Layout, feedback wanted!

Our NOW TV User Experience and Design Team need your help!

 

They are always thinking of new ideas to improve NOW TV and would love your feedback. 

 

Below you'll find an early mock up of an idea they've had for a new My Account page, that allows customers to access different areas. 

 

Have a look and let us know what you like or don't like. If you have any suggestions of how we can improve it, leave us a comment.

 

Thanks

Karl

*Any comments not related will be moved to the relevant section on the Community.

 

Screen 1.

MyAccount-Dashboard-Concept-01.jpg

 

 

 

 

Screen 2.

MyAccount-Dashboard-Concept-02.jpg

 

 

23 Replies
commanda6
Legend 5
Legend 5

Hi @Karl-F 

these mockups are from before the device restrictions changed aren't they there would be six slots listed now. Not four.

 

I think overview page would be a good idea for new users who haven't used the system before . However, it would be of limited use to seasoned users are seasoned users already know what the different menu options to. 

 

Purely from an ease-of-use point of view. Can we have a link which takes us straight to stored electronic vouchers (the ones you get when you buy NowTV hardware and activate it) . Currently, you have to go to the passes and vouchers section and then click on the 'my stored vouchers' button which only appears when you have a voucher stored on your account. The problem with how it is currently is that if the user gets confused about how to use the electronically stored vouchers. Other forum users can't point them straight to the relevant page unless they themselves have a voucher stored on their account because the link to that page does not appear

 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Jennifer-H
NOW TV Team (Retired)

Thanks for the feedback @commanda6, stored vouchers seems like a common theme so we’ll definitely look into that.

 

You’re right that one of the reasons we’re creating this page is to help new users see all the different things they can do to manage their accounts.

 

Do you think there are any changes we can make so the page would be more useful to a seasoned user? Would they want different information to new users?

 

Thanks

 

Jen

commanda6
Legend 5
Legend 5


@Jennifer-H wrote:

Thanks for the feedback @commanda6, stored vouchers seems like a common theme so we’ll definitely look into that.

 

You’re right that one of the reasons we’re creating this page is to help new users see all the different things they can do to manage their accounts.

 

Do you think there are any changes we can make so the page would be more useful to a seasoned user? Would they want different information to new users?

 

Thanks

 

Jen


Hi @Jennifer-H 

Off the top of my head I can't think of any different information that seasoned users would need, but if I think of anything I will post in here again. 

 

I do have one other idea for the overview page. Next to each of the section headings on the overview page. You could have a help button which when pressed, gives a brief text overview of what you can do in each section. Users could hide this by pressing the button again.


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Jennifer-H
NOW TV Team (Retired)

Thanks @commanda6. We're looking at ways to make My Account and Help work better together, and having help more closely associated with sections on the screen would be a good step towards that.

 

Thanks

 

Jen

Katsoft
Occasional Poster

Probably wrong forum , but hey ho never mind. I've just cancelled my subscription taken out in July.  Reasons

No longer streams on tv talktalk stb or smartphone intermittently on tablet. 

Good news when last checked firestick still works, but I'm not going to buy firesticks for every room. 

When you're selling these the least you can do is ensure that they work with as many systems as possible. 

Try being like amazon prime video which works on tv, stb,  older pvr,  smartphone, tablets (even old one) +firestick. Now that's a good service. 

schnapps
Legend 5
Legend 5

Hi @Katsoft 

 

Looking at this link page, the list that NOW supports from a playback perspective is pretty decent if you ask me.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now 

 

Though i would like to see them add the NOW native App to Android TV (apart from Sony) and maybe Panasonic and Hisense Vidda smart TV's which i also own.

RoyB
Legend

@Katsoft 

 

Further to what @schnapps said, most of the devices you have listed are supposed to work with Now. 

So the problem you have isn’t that you haven’t got Now on those devices, it is that Now on those devices isn’t working for you.

 

But there is nothing in your posting that would help us to help you to get them working again for you ?

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Katsoft
Occasional Poster

Sorry was just a bit peeved that from working on most of my devices they all seemed to lose ability to view Now.  I looked at what I was getting and decided I would stop Now subscription and work with prime and disney on my tv's, stb,  pvr's tablet and phone. I think dropping now is the cheaper option. Rather that,  than buying new tv's, pvr's, stb. Must admit new tablet on cards. However I don't  think I'd get enough use to justify fiddling aboutvtrying to get now to work
SamB2
Advocate

How do i cancel all accounts I've been trying to cancel all day but getting nowhere 

gavs82008
Legend 5
Legend 5

@SamB2 

What do you mean cancel all accounts?

 

Do you have several TV memberships that you no longer want?

 

Or do you want to cancel and completely close your account altogether?

FYI that I do not work for NOW, just a NOW customer trying to help
ukbobboy
Legend

@Karl-F  @commanda6 

 

Hi Karl

 

To be honest, I've no problems with the new proposed layout but I am somewhat disappointed that there is not a cancellation section, based on GDPR, so that users do not have to go through the current "hide and seek" method  in order to cancel their Now TV account.

 

 

UK Bob

chai
Scholar 3

Would be clearer if the active passes were shown one above the other (rather than side by side) like the also available passes, and could be improved by also including the pass expiry date info.

 

And as mentioned above it would be useful if it also listed the stored passes, or at least had a link to them.

schnapps
Legend 5
Legend 5

Hi @Karl-F 

 

Quite happy with the existing Vouchers & Passes together with the Bills & Payment section to be honest.

 

Would like to see your saved vouchers that can be redeemed more clearly either on the top or bottom of the current Passes & Vouchers screen page, instead of clicking on a link under "Vouchers waiting for you".

 

Not familiar with the GDPR policy to be honest, but if it is not breaking any GDPR rules and is fully compliant, then i agree with @ukbobboy the ability for customers who wish to have their personal and bank details removed from your data base can be done somewhere under their My Account > Personal Details section by some simple easy method for them to follow and carry out if practically possible.

starman73
Expert 3


@chai wrote:

Would be clearer if the active passes were shown one above the other (rather than side by side) like the also available passes, and could be improved by also including the pass expiry date info.

 

And as mentioned above it would be useful if it also listed the stored passes, or at least had a link to them.


I agree.  Can we see the date that stored vouchers expire?  I am on the last couple of paper vouchers I got with old boxes/sticks, but now the new stored vouchers are on I can't contact chat and quote the code to get the expiry date.

chai
Scholar 3

To be clear I would like the active passes to show the next payment cost and due date.

 

However listing the expiry date of stored passes would be helpful too.

 

But do stored passes even have a time limit? I know vouchers/included passes are supposedly only valid for a year after purchase?

Anonymous User
Not applicable


@chai wrote:

To be clear I would like the active passes to show the next payment cost and due date.

 

However listing the expiry date of stored passes would be helpful too.

 

But do stored passes even have a time limit? I know vouchers/included passes are supposedly only valid for a year after purchase?


The passes that were included in the boxes could last for nearly 2 years. I got a monthly sports pass on 1 March 2018 with a Now tv stick. When I chatted with customer services I would told it expired on 23 jan 2020.   I have a cinema pass stored from my black Friday purchase of a new stick, but would like to know when it expires.  I also have 4 other sticks I purchased because the passes worked out cheaper that way. But not plugged any in yet.

Jennifer-H
NOW TV Team (Retired)

Thanks @chai 

Payment cost and due date on active Passes feels like it could make the Passes section more useful.

Which costs would be most important for you to see on this page, the total amount of your next bill or the breakdown of individual amounts for active Passes?

 

Thanks

 

Jen

Anonymous User
Not applicable

I know this is the wrong thread for this but does now tv honestly care about people's opinions I don't think now tv does I think now tv and sky think we are idiots so why as a now tv manager are you asking now tv customers? 

 

Just to play pretend? 

Anonymous User
Not applicable

If you don't work for now tv then this is truly a case of playing make believe you have no control of anything regarding nowtv if you don't work for now tv so this would be nothing but an exercise in futility and imagination 

Xc60hybrid
Advocate

Would like the option to select video quality on the sticks as you can in the nowtv app  as we all do not have access to fibre broadband and use mobile data to stream