cancel
Showing results for 
Search instead for 
Did you mean: 
Karl-F
Community Manager
Community Manager

Feedback on an Ideas Board

Just a place to put thoughts for a futures ideas board

 

30 Replies
gavs82008
Legend 5
Legend 5

@Karl-F 

Not to worry, thanks for getting back to me though. 

 

From a customers point of view, where do we go in order to "request" for new channels to be added to the Now TV lineup?

 

As I suspect there are other channels that aren't easily accessible other than getting the full Sky/BT/Virgin TV package. 

FYI that I do not work for NOW, just a NOW customer trying to help
Karl-F
Community Manager
Community Manager

Great question @gavs82008,

 

Ideally this would fit perfectly into our Ideas Board, which was an area of the community that allowed for customers to post ideas for NOW TV. 

 

However, we had to disable the feature, as we didn't like the way it was working and we hadn't really established a process our end, to feedback these ideas to the business. 

 

The good news is that, we're looking at bringing this back in the future, for now you may want to have a Live Chat, just so we can start to collate these ideas together. 

 

Thanks

Karl

ukbobboy
Legend

@Karl-F  @gavs82008 

 

Hey Karl

 

I do like the idea of bringing back the Ideas Board, it is a very good way of keeping your loyal customers engaged and show you, the provider, what you can do to strengthen and increase your user base.

 

However, there is one thing I did not like about the last IB, ideas that were non starters, for whatever reasons, were left hanging while still gathering user support. Simply put, if an idea cannot fly then say so, don't leave it there making your users think it has a chance of being implemented when in reality it has none.

 

Still, I am mainly positive about the return of the IB providing IB2.0 has the necessary tweaks to make it a valuable Now TV customer utility.

 

 

UK Bob

gavs82008
Legend 5
Legend 5

@Karl-F 

I think the issue is when we have submitted a suggestion for enhancing Now TV there is no additional communication afterwards. Meaning it feels like the suggestion has either been ignored or if it is getting looked into being added we are none the wiser. 

 

It would be great for feedback with statuses of our suggestions. Or even using staff members to review and once its been looked at the post for new idea could be displayed and visible for other users to view it.

FYI that I do not work for NOW, just a NOW customer trying to help
Karl-F
Community Manager
Community Manager

Hi @gavs82008 and @ukbobboy ,

 

I've created this thread here, just so we can grab your thoughts on the ideas board so we don't stray from the original thread too much. 

 

Thanks

Karl

KernowChris
Scholar 3

This is a fine idea, but ONLY if the ideas are processed and acted upon within a reasonable timeframe. In the past ideas such as catchup sport and red button to mention two, have been requested frequently, these have been commented on and 'approved' by moderators and NowTV board officials. If we don't get results, frankly what's the point. 

Anonymous User
Not applicable

How do i change a date for a pass payment please xx

a_ridley
Mentor

Hello

 

Would it be possible to add the Sky Sports On Demand content on NOWTV and allow users to watch the last 24 hours of Sky Sports channel content on demand please?

 

I like to watch the boxing from the US in the morning when I get up and would be good to watch it on demand as soon as I get up.

 

Thanks in advance.

Batemansxxxb
Scholar 2

A full days tv guide instead of only being able to view now & next

Adding National geographic channel  as currently only Nat geo wild is available

4268
Legend 5
Legend 5

I think public/ business accounts would be good. E.g. a hotel room cinema pass or a hospital bed pass. Old folks home. Etc. Places that could not afford to install full sky but which would benefit from showing occasional films/sports events.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

@Karl-F 

Hey Karl,

 I know I've already annoyed you with this request.

 

But would really love to see Now TV boost accessible with XB One.

I feel I'm missing great content and key features.

 

Even just an update when we can expect to see this.

 

Thank you 

Nathan 

4268
Legend 5
Legend 5

good idea as a board. 

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
TheTVLegend0957
Advocate

Hi Karl

 

• Subtitles on channels and videos

• TV Guide on full week not just now and next

 

Thanks Hasan

Anonymous User
Not applicable

How about paying refunds to your customers who brought F1 pass and are within their rights for refunds ?????????.

 

no customers relations at all !!!!   NowTV very POOR when you ask for refunds.

PeteRobbo
Advocate

Absolutely right 7duckdiving. The season didn't even start for goodness sake and surely all who subscribed are therefore entitled to a refund?! 

On a related topic, I have an existing Sports pass which I bought to run until the end of May, but we've had no sporting events for a while now of course and there's no apparent end in sight to this state of affairs. I've read that it's possible to “pause” a voucher when in this situation, but I can't see how one can request it. Can anyone help please?

Anonymous User
Not applicable

An update for the Apple TV app ?

 

Anonymous User
Not applicable

Considering the outbreak and loss of thousands of jobs. Would you consider having a discount or hold on payments over the next coming months?

 

Personally, I am self-employed and have lost all paying work and would really appreciate the gesture...

 

Kind regards,

Victoria

danc1668
Advocate

I would like something where you can spend your Tesco clubcard Credit on NOW TV box as it doesn't currently support it. And also on the NOW TV box you can't see how much credit you got left. So something like that would be good.

Anonymous User
Not applicable

Roadmap of upcoming shows and apps on the NowTV service (Area with all upcoming content)

Voting area: where we could request content and TV channels 

 

 

Anonymous User
Not applicable

It would be cool if we could share what we are watching via social - eg instagram, whatsapp, etc