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Hi @Anonymous User
Did you try redeeming the Sky Store Voucher via the Sky Store App on the nowtv box or via the Sky Store website with your internet browser ?
If you used the Sky Store website, then perhaps try a different internet browser when trying to apply the voucher code to your Sky Store Account.
Should you get no luck, then i would try the Sky Store telephone helpline again, where you may get a different reply from another Sky Store Help Advisor.
I would say that because the £5.49 voucher is on a Sky Store scratch card, then Sky Store need to sort this out for you not NowTV even though the companies are part of the Sky Group.
You could try NowTV live chat, but i would imagine they will refer you back to Sky Store.