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Anonymous User
Not applicable

‎08-08-2017 22:14

Now TV smart tv app won't go full screen

Sometimes it will correct itself after a minute, most times I have to fast forward and rewind repetitively until it suddenly goes full screen
Recently it's been getting worse and refuses to go full screen no matter what I do - I've turned the tv off and on, switched smart tv apps, played a different episode, played different shows
It's suddenly gone full screen now but I know it will do it again
Could it be an app glitch?
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1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎08-08-2017 22:23

Hi and welcome to the forum @Anonymous User,

 

What you're experiencing is certainly not normal. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • What's the make and model number of your television?
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers

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