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Maddie123456
Newbie

No Ethernet plug in

Hi,

we don’t have an Ethernet plug in in our new house so not sure how to get our wifi to work. Will now tv install one for us? Is there anything else we can do?

thanks!

1 ACCEPTED SOLUTION
RoyB
Legend

@Maddie123456 

If you order Now Broadband, and there is no BT Master Socket in your home, then Openreach, who install connections on Now’s behalf, will install one.

With the router that Now will send you, there will be an Ethernet-like cable to link between the router and the Master Socket.

The router will emit the WiFi signals you require.

It is a common confusion for new posters to ask router questions under ‘Now Black Box’ (it confuses us at first!) but as @gavs82008 says, this is, or was, a Now streaming box there once was, and the Now router is best talked about under Broadband.

Besides connecting devices to the router via WiFi, it is also possible to connect some of them with a further Ethernet cable. Another possible source of confusion. I don’t think you are talking about that, but if you are, please post again, saying what device that might be.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

3 REPLIES 3
redchiz1
Champion 2

Not sure what you mean to be honest. It is easier to connect the Hub via ethernet to device such as a laptop in the first instance, but you can set it up via WiFi using the instructions provided. The router itself will simply connect into a phone socket, using a splitter if required. 

EDIT: Apologies, I have re-read the topic in light of where you posted it, which device are you worried about connecting?  

gavs82008
Legend 5
Legend 5

@Maddie123456 

Are you talking about an OpenReach master socket?
NOW won’t install anything as they don’t have any engineers. Anything to be installed will be carried out by OpenReach.

Also you’ve tagged this under the NOW black box which is the streaming device and NOT the router. 

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Maddie123456 

If you order Now Broadband, and there is no BT Master Socket in your home, then Openreach, who install connections on Now’s behalf, will install one.

With the router that Now will send you, there will be an Ethernet-like cable to link between the router and the Master Socket.

The router will emit the WiFi signals you require.

It is a common confusion for new posters to ask router questions under ‘Now Black Box’ (it confuses us at first!) but as @gavs82008 says, this is, or was, a Now streaming box there once was, and the Now router is best talked about under Broadband.

Besides connecting devices to the router via WiFi, it is also possible to connect some of them with a further Ethernet cable. Another possible source of confusion. I don’t think you are talking about that, but if you are, please post again, saying what device that might be.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.