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Broadband

Get advice on performance, set up issues & general troubleshooting for NOW Broadband

Content Issues

For missing episodes, sound issues, subtitles and content availability

Community Activity

Billing

My statements do not show the Account holder's name and billing address, I want to use them as a utility bill, but because of this, I can't, How can I fix this?

Laki by Newbie
  • 2 Views
  • 0 replies
  • 0 thanks

Should I have a device

Hello,I signed up to NOW TV last week , it’s not very clear if i should have a device or should i buy a device separate and use my details to sign into it? 

Tennis catch-up?

although tennis was a welcome addition to the sports line-up, why is there very limited content in the catch-up section? is this a NOW limitation? there are hardly any matches added and with a long delay. do the other platforms (sky Q, sky stream, sk...

bal212 by Mentor
  • 397 Views
  • 10 replies
  • 6 thanks

Hub issues

My broadband and calls went live yesterday, I have set up my hub but all that's happening is the power light is flashing orange. No other lights are coming on, is the hub defective? 

Leahlou by Newbie
  • 25 Views
  • 1 replies
  • 0 thanks

Broadband Price rise 2024

Hi,I saw that the Sky are raising prices from April 2024 - Sky broadband and TV price hike 2024 - what can you do? (uswitch.com)As [voucher code removed] is owned does this effect us and do we have the same rights i.e. can we leave?Thanks!

Cancel a non existing membership

It's several days that I've been trying to cancel some membership that I never intended to get and that I can't see when I go to my membership page and I can't get in touch with anyone so I keep being charged, in the last week I was charged for 2 dif...

Cat by Newbie
  • 13 Views
  • 0 replies
  • 0 thanks

Default username and password in 2024?

In 2024, and NOW still uses default username and password on their modem? Not even a "Change your password now" prompt? What the horrible security practice this is. Even Virgin Media do better in this front. Is provisioning a secure password and prin...

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