NOW Community

Reversing split of 2.4GHz and 5GHz plus using powerline adaptors with NOW broadband

When we first installed our Now Broadband, it worked fine throughout the house but would not reach my garden office. It was suggested we split the broadband into the 2.4GHz and the 5GHz and an engineer talked me through doing this. However it did not...

Broadband not being sorted

I have had 2 people come out to me when I have meant to be going to work and have therefore been late to come to work I want someone to come on Monday or I will be cancelling the internet as I haven’t had internet for 2 weeks now and it’s rediculous ...

My subscriptions and payment history have disappeared

Now TV app on smart TV stopped working, logged in on-line to see if any issues and both my Sports and Entertainment subscriptions have disappeared, even though paid up. I've also lost all of my payment history.It's as if they never existed but got pa...

Charged when account is cancelled

Hello, I cancelled my subscription to a TV package a couple of months ago and haven't used the service,This month (April) I have been charged twice it seems Once at £4.99 Once at £6.99When I look on my account online it states I have no subscription...

Problem with Your Broadband section of website.

After logging in I click "My Account" and then "Manage Account". You get presented with three options across the middle of the screen - "Your Broadband", "Your Payments" and "Test your connection". The last two options work and having recently starte...

Fed up of broadband

Absolutely fed up of contacting now as my internet activation date 23rd and I have gone 2 days without internet and no one on the phone is helpful and pretending not to hear me. It’s really stressful, they are not helping Any suggestions please

How Now Broadband are doing

https://www.uswitch.com/broadband/news/ofcom-broadband-tv-complaints-rankings-april-2024/?lid=7fhkjwlrt4sz&utm_medium=email&utm_source=braze-marketing&utm_campaign=newsletter&utm_content=v%3AVariant%201~vi%3Af2c44cbd-22c7-446f-939b-c577c640a6b9~ve%3A...

Upgrade internet package

Hi I would like to upgrade my internet package

Should I pay 50% of bill for 50% internet speed?

As Now tv make it really unhelpful to find a complaints section I’m left with no other choice than to rant on here.customer 8 yearsspeed 75 down /25 up for 7 years.speed received for the past 12 months is 40ish with as low as 10.told by customer serv...

how do i stop my direct debits for now tv

I pay monthly for now tv through dd how do i stop this.

Community

Welcome to your Community

Broadband

Account & Billing

Content Issues

Set top Boxes & Smart TVs

Community Activity