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umarhamza
Newbie

subscription

I have renewed my Now tv entertainment subscription and payment has been taken. However on all my devices it says I do not have an active subscription. Apple also tells me I have an existing subscription with now tv. Just trying watch HoTD. 

3 Replies
gavs82008
Legend 5
Legend 5

@umarhamza 

To ask a daft question. Are you signed in on the devices?

As I’ve seen a few threads were users have been kicked out their devices. 

Can I assume you took out the membership on the website? 

FYI that I do not work for NOW, just a NOW customer trying to help
umarhamza
Newbie

I am signed in on my device. I renewed my subscription(whilst being logged
in) through apple pay on my iphone.

Thanks for the reply
gavs82008
Legend 5
Legend 5

@umarhamza 

Very odd, jump onto live chat to see if they can sort it. As it sounds like a random account issue.

Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help