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Anonymous User
Not applicable

iphone

Is anyone experiencing problems with using now tv on an iPhone?

 

Since last week I have been unable to watch anything on it. I have already deleted and re-downloaded.

 

Doesn't seem to be a problem with connectivity as I can watch bt sports.

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

When pressing play does the NOW content from the NOW App on the iPhone constantly tries to load and then the screen goes blank with some on screen icons ?

 

If so, go into the iPhone settings and see if disabling "Private Relay" fixes it.

 

Should this not be the symptoms, then is there any message or error code on screen ?

View solution in original post

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

When pressing play does the NOW content from the NOW App on the iPhone constantly tries to load and then the screen goes blank with some on screen icons ?

 

If so, go into the iPhone settings and see if disabling "Private Relay" fixes it.

 

Should this not be the symptoms, then is there any message or error code on screen ?

Anonymous User
Not applicable

Totally forgot i had that turned on.

 

Thanks all fixed.

Anonymous User
Not applicable

How do I turn private relay off ?? 

im not the best with technology 

gavs82008
Legend 5
Legend 5

@Anonymous User 

You need to go

  • into your iPhone settings
  • Apple ID
  • iCloud 
  • scroll down and you’ll see private relay

Another option is to do a search in the settings for “private relay”.

 

Have taken a few screenshots on me phone which are below. Hopefully they’ll help.

027F392F-B350-4540-932E-F26A0CECB18D.png

C4CE78FB-AFB3-4559-88AE-8C90B2E6DDC7.png

A618F2EF-E5E0-4224-B599-5E77D3C5C241.png

FYI that I do not work for NOW, just a NOW customer trying to help