29-06-2022 24:40
My now tv app on my iPad will allow me to access programmes but not play them. It comes up with an error message (0xfde0001b) stating I must restart the app (which I’ve done several times) or delete and reinstall (which I’ve also done several times.
Help
29-06-2022 6:27
I’m having the same issues, signed out and uninstalled several times got to different error codes Code3-11( 0xfe1001f9) & Code0xfd8000a9. Working fine on Xbox and I’m paying for the boost to watch on more than 1 device
29-06-2022 8:40
Yes I’m paying for boost as well. It was working fine until last night and now nothing.
29-06-2022 9:53
I have the same issue as well
29-06-2022 7:49
@FrustratedMazza @Anonymous User
There has been a few bugs going round the apps for NOW which has been highlighted by staff and other forum users that a fix is being looked into. Thankfully and touch wood I have escaped it so far!
Not sure if this link will be of use
https://help.nowtv.com/article/apple-ios-error-codes-messages
Best option is to report directly to staff, my suggestion would be via email as you can send videos/pictures. See below picture for address.
Or jump onto live chat, by clicking "chat online" within the green box, not "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
29-06-2022 8:38
Thank you. I’m just wondering I’m still on OS 14 and iPad has been showing an update to 15 for a while. I was nervous about upgrading as I heard horror stories but just thinking I should now?
29-06-2022 9:50
If it helps my iPad Air 5th gen is on 15.5 and I have had no issues whatsoever with streaming NOW on it.
29-06-2022 8:48
I’m fully up to date on iOS and the app hasn’t worked at all from I downloaded it
29-06-2022 10:12
Not sure if you resolved it, but for future searches for this error if helpful - I contacted nowtv online chat support here: https://help.nowtv.com/article/how-to-submit-a-complaint [they make it really difficult to find] and they advised that its something to do with a glitch on the number of devices you have on your account. There is no option to manually remove a device but the online chat person was able to do it for and now it works on all devices.