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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Resolved! Tv

My now tv app won't let me cast it to my box from my iPhone? The icon has disappeared can somebody give me some help?Email address is [email removed]

Not working on samsung phone

Hi a new customer and have been enjoying sky sports on my phone all of a sudden it doesnt work saying something went wrong try later or check status update. Worked fine before. I see that this issue has been going on for a year for some users as im p...

Foreign ipad

I have an iPad from Spain, but i am in England, living here and connected by wifi.i cannot download the app because the uk store redirect me to the Spanish store, and Now tv doesn't exist in Spain... What can I do to change that?

In a pickle

Hello now tv, you little monkeys!! I've gone and got myself all maxed out on the devices... any chance you can switch me back on? I want to watch game of thrones on my chromecast whilst I eat my dinner:.. in 5mins, sound!!!C

Something's not right message

I can't watch anything on nowtv app on my apple iPhone 6. Wi-fi and router working for other things. App reinstalled a few times. I've not exceeded my device limit. My location isn't one affected on the status page. Can you help?

Please re-connect chromecast??

I have been using my NOW TV for about a month now and it works fine. I also have the app installed on my iPhone 6S and again that worked fine until the last few days. I used to be able to search for a movie in the app then beam it to my smart TV and ...

Unable to Connect to Stream

Just purchased weeks pass and when tried to watch live golf message appears saying unable to connect to stream contact customer services, which isn't easy to do. I get this message on both my iPad and iPhone. Purchased to watch solheim cup whilst in ...

Now TV app on iPad

Hi, i was was logged out of my Now TV app on my iPad and when I try to log on it says there is a problem with my account and I have to log onto a computer to accept the terms and conditions again. I have done this on the computer and the app is still...

Devices dissapeared

Hi,Last week I had four devices on my account. 2 Chromecast, and two android devices. Now for.some reason three devices have dissapeared, not my.own doing and is saying I cant add anymore!! Is there anyway of fixing this or contacting someone? Thanks

Can't view devices on iPhone

When I go to My Account on iPhone 5 s I get error message saying can't get account information try again later, I can sign into my account on pc but when view devices all get is coloured dots spinning.