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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Mobile app

On my phone app, it’s telling me I need a pass to be able to watch something but I do have the pass. I’ve got the entertainment pass and movies pass and they don’t run out until at least July. I’m trying to watch Blindspot but it’s saying I need the ...

Subtitles on NowTV android APP

Im struggling to turn the subtitles on using the NowTV android app. I cant find it anywhere in the settings and there is no option on the video player. Could anyone please advise? Thankyou!

Streaming not Permitted

Hello I am getting the Streaming not permitted error, when I try and watch a film at work in the UK.  I have been able to in the past. nothing has changed. If I go to a friends house or home I am able to log straight in and watch a film with no probl...

Resolved! Using i-phone for first time abroad

I have used my laptop for now tv, but never my mobile. I am going to Paris in a few days time and I want to watch a rugby match whilst there on my i-phone. I have used NowTV on my laptop in the last month. I have purchased a sky sports pass. I have a...

Poor quality streaming on my iPad Air

I have been getting very poor quality streaming on my iPad Air, which I didn't used to, however NowTV works fine on the other devices. It plays with a really poor visual, also with the audio or of sync with the visual or the audio plays and the visua...

Now TV not working on my android phone.

I want to watch the subscription I've paid for while I work away and its not allowing my just keeps coming up with an error code. This is very frustration and I feel I'm not getting my monies worth at all

Using now TVs abroad

I'm travel to and from Italy regularly I am in Italy now and wanted to watch sky sports on my iPhone so purchased a day pass from now tv the only thing that has really annoyed me I was not warned before purchasing that it is not compatible in this re...

Resolved! Hudl 2 - "device is modified, go away" message

Hi, Maybe I'm the only one, but I just got a Hudl2 and installed the NowTV app and it isn't happy; it thinks the Hudl2 is modified and so now TV watching/Chromecast casting. This was a new purchase from Tesco. I set it up, it asked to update itself a...