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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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App crashing while opening huawei p20 pro

Yesterday morning I watched half a movie fine, then I went back to watch it later in the day and now the app won't open, it keeps crashing before it gets to the home screen/login phase.I've done a data reset and reinstalled everything and no change, ...

Resolved! Android App Crashing

I have the Now TV app on my phone, it used to work but now when I try to open it it starts the loading screen animation but then just crashes and closes.I have tried uninstalling it and then reinstalling it as well as clearing the cache but it still ...

Resolved! App started crashing on Huawei P10

Hi AllI've been using the Now TV app for over 6 months now and I have had no issues.However I have tried to open the app tonight and it goes through the loading screens and then the screen goes black and returns to the app draw.I have tried uninstall...

No WiFi

Hi, I’m heading away on holiday and my grandfather is going for respite. He loves the entertainment pass but the home he will be staying in doesn’t have WiFi. Can he use his now box without WiFi when he has paid for his pass?Thank you

NOW TV APP

I have NOW tv app on my Android phone. It was working perfectly. However, a few days ago, it won't load. I tried to uninstall the app and install it again, no change.I have no explanation what did happened.It is a shame, but thinking to cancel my Dir...

NOW TV App on iOS - please login

We’ve been busy updating the NOW TV App overnight, so you may be asked to log back in to continue streaming.   Forgotten password? You can reset it here.  

Karl-F by Community Manager
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iPhone X optimisation - Is it coming?

Hi guys.I wanted to check for the benefit of anyone with an iPhone X, whether you guys will be releasing an update to optimise for the display?I note today that Apple will be enforcing iPhone X support and I’d like to know if you’ll be continuing wit...

Resolved! Lost remote

I have lost my now to controller is there a way to get my IP address so I can use a controller through my iPhone

iPhone to tv

Hi,Trying to watch Now tv sports pass from iPhone to tv via apple digital av adapter. Message says it won’t stream. When I tried this with a sports pass four months ago it worked.Any ideas please?