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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Bought sports day pass for mobile

Bought 1 day sports day pass for mobile to watch British Open won’t play. Showing in my account that it’s been paid for but won’t play any sports channels. Can anyone please help!!!

Can’t access Sky sport on iPhone

I have purchased a Sports Month Pass to watch the Open Golf on my phone. Although my pass shows up in My Account and my iPhone is a ‘Registered Device’, every time I try to watch I get an error message telling me I need to buy a pass. I have tried th...

Watching Live TV doesn't work on Android Q

When trying to watch Live sports on Android Q the app states I have a slow internet speed. But I'm getting 90+ Download and 10+ Upload on my mobile. This worked fine before I joined Android Q but hasn't worked since. Is Android Q not supported yet? I...

Pop out player on iPad?

Apologies if this has been asked before. Are NowTV planning to support ‘pop out’ play on the iPad?On BBC iplayer, I can keep watching in a corner while using the iPad for other things. Other apps do this kind of multitasking too. Any chance of NowTV ...

VERY POOR CUSTOMER SERVICE

Okay so you tell me I have to wait 15mins to speak to a customer service representative. I call then after 23mins of waiting to speak to someone you decided to hang up on me. I call again 45mins into holding still no answer. WTF!!!!!! DO THEY UNDERST...

Downloaded content required internet connection!

Anyone else experience that downloaded content requires an internet connection? WHY? I have used a crazy amount of data in a week and finally sussed it out! If I put the decide into flight mode I cannot watch downloaded content as requires an interne...

Can’t login in on app or phone

I have tried to login into the app on my phone and also on the app and it said “there is a problem with your password”. So I changed my password and tried logging in again and it still didn’t work it says it needs to check if I am a genuine user. Wha...