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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Resolved! Favourites and Watchlist

My favourites and watchlist have suddenly disappeared on the Now TV app on my Samsung phone.  Any ideas?  Thanks

Unable to watch live tv

I have now tv on my Android mobile and also a white roku box.Today I am unable to watch any live tv (sport, movies or entertainment) whilst connected via my BT wifi. On tv box I get 'Sorry, something went wrong, with error code -105'. On android I ge...

misplaced subtitles

on iphone app and the subtitles seem to be placed much higher up than other standard subtitles on other players/ apps. is there any way to fix this? the placement of the subtitles is ruining the beautiful scenes and shots of what i’m watching. would ...

Android App signs me out. Unable to watch content.

As soon as I sign in to now tv on my android app it immediately signs me out. Message is "You've been signed out. Please sign in again". I can sign in via laptop, on my mobile phone and via LG tv app and watch content. Ive tried re-installing and reb...

Now tv live chat

Now tv not working due to request to update app all followed and done worked for one day then kept asking for new app done and then blocked out on the same device for a month !! Used live chat and outstanded that the Now tv associate "ended chat " I ...

smart android tv

Hi guys, i have just downloaded now tv onto my android tv to watch the day pass, it is saying sorry we dont support HDMI 

Cant cast

Keep getting VIEWING STOPPED somethings gone wrong if the problem persists contact online support team when I try and cast sky sports to my TV, everything was fine yesterday 

Error Code -1

Hi all I’ve recently got a now tv account and signed in on the app through an iphone. I chose the entertainment pass however when I’m clicking on anything to watch, it come up saying “Somethings not right. Give it a moment or check nowtv.com/status f...

Decent app functionality

Please can we have decent, 2019 level functionality in the iOS apps? Specifically: 1) Full history:  there are loads of series I’ve stopped watching because I have paused for a while and NowTV has not kept the history so I have no idea where I left o...

Sports month pass

I have just got a month sports pass to watch the football on my mobile.  I can get onto some of the channels but not the one with the game on, it says I need a sports pass?  Frustrated to say the least.  Any ideas