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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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SAMSUNG TAB 5

Hi, I have a SAMSUNG TAB 5 (android 4.4.4) but no content will play, my device is not rooted and I have cleared cache, deleted apps so I have enough memory and storage.  The message I'm getting all the time is as follows. Viewing stoppedSomething's g...

Resolved! Can't access my account

HiI don't know where to post this, but I just signed up for a new account, but every time i click my account I get taken back to front page, and it won't let me access the my account page. Can anyone please help?Thank you

New mobile phone and sky mobile pass

I have just bought a new mobile (mainly because it has a bigger screen for to watch my sky sports mobile pass on).My existing mobile is already an existing device.  I will be transferring the SIM from the existing phone to the new phone. Do I need to...

Now Tv App on IPhone keeps crashing

Hi there, after the latest iOS update my Now Tv App keeps crashing. I select a show I want to watch, and as soon as I change season it crashes. Tried deleting the app and reinstalling but nothing happened. Cleared history and cache but again no diffe...

Sky Sports Mobile Poor Quality Streaming

Hiya  I have just started a month Sky Mobile pass but when I went to watch a live football match on Friday night between Bournemouth and Southampton, the picture was abysmal. I was watching it off my Talk Talk wi-fi but the picture was just as bad wi...

Issue: iOS13 and Chromecast

Hi All,    Just to an update to let you know that our teams have identified an issue with the latest iOS13 release for iPad and iPhone users.    Whats the issue? Users will be unable to 'discover' their Chromescast device, and will therefore not be a...

Karl-F by Community Manager
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  • 0 replies
  • 1 thanks

Live Chat Visibility

Ok heres my issue. Why is it so god damn time consuming to get to the live chat option. Just make a freakin tab that pops out as soon as you land on the now website without having to make us go through 3 articles and then how to get in touch etc etc....

Resolved! Favourites and Watchlist

My favourites and watchlist have suddenly disappeared on the Now TV app on my Samsung phone.  Any ideas?  Thanks

Unable to watch live tv

I have now tv on my Android mobile and also a white roku box.Today I am unable to watch any live tv (sport, movies or entertainment) whilst connected via my BT wifi. On tv box I get 'Sorry, something went wrong, with error code -105'. On android I ge...