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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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android app resume error

Hello, I'm using the android app on a hudl2 tablet.Tonight, I've encountered an error when trying to resume watching a show.On selecting the show from my tv or after a search the pop up Resume or Start Again pops up. However, I cannot select either o...

iOS app crashed on iOS 12

Joined NowTV today iPhone 8 iOS 12.4NowTV app v10.8.0 I first opened the app and logged in.Then, every time I open the app it crashed after initial logo.

Can’t log in

I only joined yesterday and today I tried to log in via the app on mobile, iPad and via the web browser and I am unable to log in.  Yes my sign in details are correct, and I’ve also tried resetting the password.  Is this a known issue? 

Resolved! Android App Crashing

Hi, I'm having trouble with the Android App on my Lenovo tablet. Gets to where the screen is about to fill with the channels then crashes out. Has been OK for the last couple years until the recent update(s). Works fine on my Samsung phone. Uninstall...

Sky Sports Mobile Month Pass

I use my Mobile phone to access Now TV and cast it to my TV via Chromecast.If I purchase Mobile Month Pass, will I still have access to the Chromecast button ?

Pass Required error

Hi, I keep being given a "Pass Required" message when using the android app, despite having a monthly pass. I was trying to watch Liverpool Vs Arsenal on Sky Sports Football this evening.  I've signed out, deleted the app and signed back in again. Wh...

Samsung S10+

Trying to watch a live or downloaded program on a Samsung S10+ gives the "Sorry we don't support HDMI streaming to your TV from mobile devices...." error, even though I don't have any HDMI connected, nor am I trying to Cast to a device....Even in Air...

Just bought a mobile pass but unable to watch anything

I just bought a Now TV mobile pass to watch the football game today however I am having all sorts of problems. It told me something about not being in the EU or the UK or ROI. I am in the UK. Do I need to do something to activate the mobile pass I ju...

Now TV App not loading

I have used Now TV App on my Lenovo Android device for sometime. Suddenly it's stopped loading and is now useless. I've uninstalled and reinstalled plus clearing any cache data yet nothing. This is my main device for now TV, so without this working I...

Live chat

Anyone tell me where live chat is ? Takes the ######