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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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iPod 5 - iOS 9.3.5 fails to play

As of a few months ago this device was playing fine.  Now nothing at all happens when I tap on a programme to play it. Nothing also happens when I tap on a programme expecting it to open the episode list. It crashes totally when I tap Entertainment>>...

New Feature for iOS & Android

I would like to see new feature added when using NOW TV App on Smartphone which is casting it from smartphone straight to a device like now tv stick or Smart TV but of you on here may reply saying it can’t be done because it can look at Netflix App f...

iPad device stopping working

Been using four devises satisfactorily for yonks. My iPad acknowledges my account, shows all the content and my watch list etc. but says I've no passes. Checked - Entertainment and Cinema passes still current. Removed and reinstalled the IOS App. Not...

NowTV Android APP loses sound

Using the NowTV android app on my 7th Gen FireHD 10" for live streaming, things play ok for a while but then the sound stops. This happens randomly. I have to go back to the main screen and restart the stream and the audio comes back but only for a w...

Sky sports Mobile month pass

I have a months pass which does not run out until 13th Dec but when I use the Now Tv on my phone it doenst allow me to enter the football screen. What channels does it allow me to open and play on sky sports

now tv app crashing on ipad

Wonder if I could get some help, every time I press a category on the app, it crashes and takes me to my home screen. I’ve tried deleting it and reinstalling it and it hasn’t worked, i’ve also restarted my ipad and that still hasn’t. Can someone plea...

Big Little Lies S2 - subtitles badly offset

Greetings, i’m currently having an issue with subtitles of Big little lies S2, all of them are offset towards the left horizontally and in the mid vertically.CThis happens when I cast to ChromeCast (1080p 2nd gen, latest model). I tried to disable & ...

How to get off Beta?

So got fed up with how rubbish the app was and decided to leave bad feedback, realised I was on the beta app so thought I'd uninstall and go back to production before leaving feedback. I've uninstalled the beta, but can't install either beta or produ...