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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
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Header and Footer bars sky sports ipad

The header and footer bars Will NOT go away for more than a second, they keep popping back up. It’s driving me insane. ive deleted the app, reset the iPad etc etc. does anyone have the same problem or a solution?

Sky Mobile Month pass. Not all channels working

I have the sky mobile pass and trying to watch sky sports football but unfortunately some channels work but not others? Why is this??? Is there restrictions on the Mobile pass. I have deleted the app and tried again but nothing.

New Feature

Hi. All I have idea for new feature using App on iOS or Android device why not cast from Smartphone app to NOW TV App on Smart TV that has NOW TV App but most might say can’t happen but try cast from Netflix app on smartphone to Netflix app on Smart ...


I recently had my account hacked/stolen and they added all there devices to my account, my problem is now I’ve got my account back it’s saying I can’t remove all the devices and add my own back until January. So what am I suppose to do I’m paying for...

Now tv

Is now tv down not working on mobile device 

Google Home

Hi, Please can you tell me whether NowTV is going to be supported on Google Home? I have just invested in Google Home and it works great with my Chromecast for Netflix, but sadly there is no NowTV support at present. Thanks

Can't watch NOW TV on tablet or over HDMI from mobile

At home I usually watch NOW TV on my PC but would like to be able to view it on a larger screen that my mobile phone when away from home. I downloaded the NOW TV app to my Amazon Fire HD 10 but the app doesn't work on the tablet (searching for answer...

Error code 21

I have 3 devices, 2 tablets and a phone that use the kids pass. For 3 months they have not been able to watch a single series or programme. Everytime they try the error code 21 pops up and says come back later. I have tried to get this sorted by usin...

Updated app on iPad not working

My app updated last night, now it won't play, won't let me select any menu and just closes. Tried live chat help this morning, a waste of an hour being asked the same questions. Does anyone know what might be wrong. And before anyone asked, I've unin...

Sky sports mobile voucher not working

We have purchased a sky sports mobile pass but when trying to watch it on our mobiles it is coming up that we need to purchase a pass to watch on this device.  The device is listed in our list of devices.  Why is it not working?