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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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App problems

Hi All, new to now tv...download the app and got the free pass on iPad to watch boardwalk empire....all was fine with casting to tv from app....today the feature is unavailable on the app....any ideas on how to resolve, tried reinstalling app but no ...

Sky sports pass

 Hiim a sky sports pass holder and it’s due to expire in may. What with the COVID-19 problem we are facing I understand ALL FOOTBALL is cancelled until further government advice. Will we get longer pass time added considering we can’t watch the live ...

Sky sports mobile pass not working and no live chat button

So won a sky sports mobile pass in McDonald's. Its all activated and not working keeps telling me I need a sports pass to watch. Looked for help and said if I can't find it use the live chat button but that's not showing so where do I go from here? 

Error 16 on i phone 11

So I’ve updated my iPhone to a iPhone 11 and now the app won’t work it gives me error code 16 every time I try to view something, works perfectly find on my old phone and the stick so it’s not an issue with the account or access, please help 

My now tv pass won’t load on new device?

My now tv cinema pass won’t load on a new device. Logging in with the same details l, same account and it says I need to buy a new pass to be able to start watching? How can I get my current passes to sync to the new device? Help? 

Cannot cast over Sky Q wifi

I have a Sky Q router and min boxes. Wifi is generally not a problem with a good speed and strength. However when I try to cast from my tablet to my Chromecast I usually get a Something is Wrong error. Now and again resetting the Chromecast works but...

Now TV viewing stopped

HiPlease can you help me with a problem I'm having with the now tv app. I can't play anything as an error message appears saying viewing has stopped and to contact online support.I checked my WiFi which is fine. I only have the entertainment pass. I ...

Device storage full

I have a 128gb iphone. I tried downloading one movie however the message popped up saying ‘device storage full check device settings’ i have a load of memory available so why does it not let me download anything?

Resolved! Sports on moble

Hi May be a daft newby question, but...  Bought a monthly mobile sports pass meaning to watch Leicester play tonight. Try to watch, it asks me to buy a day pass for 9.99? Help? 

Android app signing out.

Hey, I sign into the NowTV app on my android device and click 'Play' and then it comes up with the message "You have been signed out. Please sign in again". I have tried deleting and reinstalling the app several times but it's not been working for th...