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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Subtitles misplaced

I'm used to watching shows with subtitles on a Chromecast device. Suddenly the subtitles are no longer in the middle of the screen and are placed way too far left for them to be readable. Any idea if this is a bug or if this can be fixed somehow? It'...

Iphone SE

Has anyone else been experiencing difficulties with getting the NOW TV App to work on the new iPhone SE? I keep getting error 16 (modified devices are not supported)... is it going to be a case of waiting for the NOW TV engineers to update the app to...

Chromebook & NowTV

I signed up to NowTv with Chrome on my Chromebook. I was using Nowtv on Chromebook Asus Flip c302 via Chrome & Android app. Two weeks later it just stopped working altogether on Chromebook. When will Sky learn that they can't control how & when peopl...

Unable to connect to stream

Anybody having this issue. For two weeks now it starts the program then says error, unable to connect to stream. Account is paid, phone is working on prime and Netflix. Cannot talk to any kind of customer service at all there is no option. Someone he...

How to use on my TV

I have Now TV through my phone contract. Can I watch on my Smart TV or do I need a stick? 

Autoplay too early

I am casting from my mobile to my chrome cast, the app keeps playing the next episode on the tv half way through the episode I'm watching. I have to disconnect and then reconnect to the Chromecast to play the original episode again.  Any ideas?

app update for iPad

just updated the App on my Ipad as force to do today, and now it won't load.  Anyone else having same issue

Watching abroad

I’ve tried to watch NOW tv while abroad in an EU country but get a message stating that the content is restricted to UK and RoI only. ok, but while looking into this (I am a UK serviceman serving overseas for six months), the NOW help pages say that ...

HDMI connection to TV

I just venting my frustration regarding NowTV policy. Every other TV subscription service that I use has the capability of connecting the iPad to a separate monitor or screen and allowing  the paying subscriber to watch their content, even Disney Why...

App Audio Description

How do I turn it off??? It’s suddenly on every film I try to watch (movies pass) clearly some kind of fault as it comes and goes, wording incorrect & out of sync. Anyone else finding this issue??? Have got the latest version, have re installed app & ...