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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Data saving option for viewing on the go

<p>Can NOW TV please please implement a data saver option on the mobile apps so that we can limit the amount of data being used when streaming on the go. Currently it uses all that is available in 720p and this consumes a lot of data- it would be ver...

Problem with Sky Sports monthly pass

SpoilerHi I have the monthly Sky Sports pass which I bought on the 13th May. I bought it purely to watch the racing channel. It has been working fine but today I can no longer access this channel. Despite saying that I have a pass which is due to end...

Pass required

I bought a sky sports monthly pass and am trying to watch the football, but keep getting an error saying I need a pass. The pass is on my account so I don't know why this would be.  

Broadband can't sign up

When I try and type my postcode on and then select use the phone, it keep popping up that didn't work please try again. Please help.

Sky sports pass

What is happening regarding the lost months of viewing for football and our paid for sky sports pass. I paid for a 6 month sports pass and we have not watched any football for months and we have lost viewing. What is happening and are we getting FREE...

Film request

Really like the Fantastic beasts: the crimes of Grindelwald movie. But I don't see the extended cut, would really like this on Now TV

Resolved! iPhone app won’t play (code16)

Nothing will play on the iPhone app! I keep getting the message:“Sorry, the app is currently unable to connect to the stream - please try again. If the problem persists please try re-starting the app. Code16” Ive closed and reopened the app, but that...

Resolved! Cannot download as no WiFi connection

I am getting the message  need an active internet connection to download.i am trying to download on iPlayer programmes on my Samsung s7 connected to nowtv broadband 

No video

Good evening, I was trying to watch a program through your app this evening (casted to tv via chromecast) however when choosing a program to watch, a pop up appears reading “viewing stopped. If this persists please contact our support team”.well, her...

Subtitles not working when casting

The subtitles on Big Little Lies appear left aligned and off the screen when I cast the episode to my TV with Chromecast.  It was working fine two weeks ago. Also I have noticed this happens on the latest episodes on other TV Shows too. Is anyone els...