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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Unable to Login To Any App

I have the sports passes as part of BTTV, and can watch them on my BT youview box. I can login to the nowTV web portal on a browser and can see my youview box and 5 empty slots, all of my passes etc. I cannot login to the nowTV app on any other devic...

Android App Showing NowTV loading animation

I have downloaded content to watch when out to prevent using all my data for streams. However it is unwatchable as the NowTv loading animation is stuck in the middle of the screen and does not go away. There is nothing to load as all content is local...

App crashing on iPad OS10.3.3

The apps being working fine up til now on my iPad running OS10.3.3 a new update to your app has been installed and now the app launches and crashes leaving me unable to watch now tv. i have deleted and reinstalled but it always crashes - please advis...

Chromecast now working with Now TV

Hi Up until recently my chromecast was working with the app. The app tries to connect to the chromecast but comes up with oops something went wrong. Things I have tried so far:1. uninstalled and reinstalled the app, google home 2. Factory reset of ch...

Issue with casting from iPhone to Sony TV

Hi. I just started using casting option from iPhone XR to Sony Bravia Android TV. The casting itself works but movie stops every 5-15 minutes (very random) and main Now TV screen appears (i.e. advert of Frozen 2 etc.). I have to then go to my phone a...

iPad won’t let me watch

Hi. I have an iPad Pro. The now tv app has always worked with no issues until Thursday when I load live tv and it will just show the first frame but frozen. anyone else experiencing similar or able to advise on a resolution? i have uninstalled and re...

Resolved! Device Limit Message on IOS

 Trying to watch the Golf on my iPhone, and it has given me the 'You've reached your device limit' message.I have 6 devices registered, but one of them is MY iPhone.Nothing has changed since last time I used the app on my phone, so what is going on ?...

NOW TV App Wont take my password credentials

I can't stream from the app as when I chose a show to watch the app asks me the authenticate my account. When I enter my username and password it will not accept the password even though on desktop and mobile web I can login with said password. I hav...