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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
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Issue with casting from iPhone to Sony TV

Hi. I just started using casting option from iPhone XR to Sony Bravia Android TV. The casting itself works but movie stops every 5-15 minutes (very random) and main Now TV screen appears (i.e. advert of Frozen 2 etc.). I have to then go to my phone a...

iPad won’t let me watch

Hi. I have an iPad Pro. The now tv app has always worked with no issues until Thursday when I load live tv and it will just show the first frame but frozen. anyone else experiencing similar or able to advise on a resolution? i have uninstalled and re...

Resolved! Device Limit Message on IOS

 Trying to watch the Golf on my iPhone, and it has given me the 'You've reached your device limit' message.I have 6 devices registered, but one of them is MY iPhone.Nothing has changed since last time I used the app on my phone, so what is going on ?...

NOW TV App Wont take my password credentials

I can't stream from the app as when I chose a show to watch the app asks me the authenticate my account. When I enter my username and password it will not accept the password even though on desktop and mobile web I can login with said password. I hav...

Resolved! Problem with login in

Hi,I can't log in into my account on apps on my iPhone and says that my details are not recognise.i can log in trough website so my log in details are correct.any advice?

Resolved! Used all my device swaps

How can I get extra device swaps as I’ve accidentally used all my device swaps for this month with no devices left to view on @Tony-D 

Chromecast stream disconnecting during adverts...

Hi all,I'm attempting to stream Sky Sports via Now Tv App on iPad/Chromecast. During every advert break, the rotating logo appears, then the stream stops and the 'Ready to cast' screen is shown. I then have to select and start the stream again.It's v...