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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
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Mobile Pass with Boost

I currently have a one month sky sports pass for mobile, I was wondering if I add the boost option for £3 per month, does this allow me to cast my mobile pass to the TV or do I have to have a normal sky sports pass in order to do so?

App crashes everytime i load

Ever since i updated to ios 14 the app will not launch. I have reinstalled it around 5 times now and its still not working. Its typical as i got a 3 month mobile subscription in a offer. Now its useless

Cant log in to mobile app

Can't login to playstation app or app on my phone! I can get into my account through Web browser but the apps are saying wrong password. I've reset my password several times. Unistalled and reinstalled the apps but nothing. Still can't get into my pa...

iPad Pro 11'' NOW TV App Not Using Full Screen

Hi,The Now TV app for the iPad Pro 11'' 2018 is not using the whole screen, with vertical black bars on the left and right of the user interface. Will this be fixed in a future software update and how long until this happens? 

Resolved! NowTv App wont stream from mobile to Chromecast

Hi my mobile is a note9 and for some reason it wont connect to the chromecast to play anything. It works fine on the mobile its self b7t when i go to cast it says there is an unknown error. Ive installed the app onto a tablet and im getting the same ...

Now TV App - Not Able to Tap Resume

If I have started to watch a film and I try to watch it on my phone the Resume and Start Again buttons do not respond. Other people have posted with exactly the same problem but I have not seen anyone give a fix. Can someone please help me to fix thi...

Error google chromecast

Hi good evening everyone , from couple of weeks now , I‘M having problems to watch from the  phone app to my tv with google chromecast.when I open the app and press the “screen” to start the casting is fine and it says ready to cast but as soon as I ...

App doesn’t recognize my mobile Sports pass

Just activated a 1 month mobile sports pass yesterday and watched one game on the app. Today the app says I need a pass, whereas the website acknowledges I already have one active. What gives?? The one app I can watch on doesn’t acknowledge that I’ve...

Sky sports mobile pass not working

I have active sky sports mobile pass but every time I try to watch a match I get an error:Pass requiredyoull need a sky sports day, week or month Pass to watch this on this device. not sure if anyone else has the issue.thanks