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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
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Sports Extra Day pass

Hi, I have a sports month pass. Today I bought a Sports Extra day pass. When I go to watch one of the extra channels it says that a pass is required. My pass is also not appearing in my passes in my account on my app. Can you help please?Thanks.

Pass not working

This morning I purchased a one month pass for the Sports package for £5.99, to use just on my iPhone. I have a receipt showing the pass is live. When I try to watch something, I get a message saying that I need a pass (which I have). Help please! 

Can’t use my sky sports pass

Hi I’ve just purchased a sky sports day pass but when I goto sky sports main event it says I need a pass ??!!! The pass itself is showing under my account so not sure why I can’t watch  

App not available in my country

So I’ve just activated the entertainment pass through Vodafone and I have to download the app to watch anything. Except the apple App Store is telling me it isn’t available for me in the UK. Is there a way to solve this issue as I can’t find any answ...

Why is the nowTV android app so poor?

I like the NowTV service, I like the content and the packages available. I liked being able to give my grandfather a NowTV stick that provides good quality commercial television that's easy to access. But what I really really don't like is just how a...

Poor Support for other device types

Now TV offers little hope for watching events on specific device types such as VR headsets.Many other device types - and NOW TV competitors allow streaming to VR headsets. BT and other companies do. I learned there is a blocking technology called som...

Cannot log in to app

I cannot log in to my account on the app. It says wrong password but I am using the same one as I am using to log in to website. Please help. I am using tablet.

Playback codec decoding error

Hi, trying to watch live TV on Lenovo tablet but after about 5 minutes it will stop and error for playback codec decoder will appear, have deleted and reinstalled app but still get same message.Can anyone help??Thx