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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
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Cracking Grand Prix in Istanbul, a very frustrated Lewis Hamilton, cue interview - and app crashes!! 

redchiz1 by Champion 2
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Latest player complete rubbish

Let’s list the huge faults with the latest Now tv app, frankly an embarrassment to UK engineering!!! Latest iOS/Now tv app. -Player crashes 100% of the time when you try to view downloads. -Player crashes 100% of the time when you try to view Watchli...

Resolved! Not allowed to download NOW TV app from Play Store

So I Recently got a NOW TV subscription and I would like to watch things on the go on my Samsung Galaxy A10 (2019) phone however in the play store I am not allowed to download the app due to apparently my phone not fitting the requirements. It says "...

Resolved! 5 Month sport pass not working on iPhone mobile app

I had an email a few days ago to say my 5 month free sport pass for the mobile app is now active. When I use the mobile app i get told I need a sport pass. I go back into the browser site and I have the sport pass activated. Have re-installed the app...

Crashing on IOS 14.7.1

Upon launching the app I reach a “Now” splash art, then I crash to the home page. I don’t reach the login page. Using an iPhone X

Download Offline without WiFi

Having just acquired a NowTV pass from the McDonald’s Monopoly promotion, I’m very pleased to learn that you can now download programmes and movies to watch offline (which, living in London, is very useful). However, for reasons known only to the dev...

NOW TV iOS app version 10.1.0 - downloads!

Good to see that version 10.1.0 of the NOW TV iOS app is rolling out at last!"If you've got a Sky Cinema, Entertainment, Kids or hayu Month Pass, you can now download shows and movies to your iPhone or iPad to watch anywhere - even when you're offlin...

Picture in picture on iPad

Hi, Are there plans to provide picture in picture on an iPad so when press home button the picture reduces to a corner of the screen? I can do this with BBC iPlayer, BT sport and TV Player apps. thanks