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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Red button football

i would like to watch the football on the red button. I do not have the bonus streams at the bottom on IOS or PC. How do i access this?Thank you

Zookie by Newbie
  • 1 replies
  • 2 thanks

Now App won't recognise my email address

Now App on my iphone and on my Smart TV won't recognise my email address even though I'm signed in with it on my computer and I've paid for Cinema and Boost which allows me access via 3 devices. It says no such email address recognised even though I'...

Soleira by Mentor
  • 4 replies
  • 3 thanks

Download F1

Hello All, this is my first post on here, I am trying to find out if I can set F1 to download, Las Vegas Grand Prix I believe is live at 04:30 (UK time) on Sunday 19th November, can i download to a USB and watch later ? if so can someone send step by...

DMTDave by Mentor
  • 10 replies
  • 1 thanks

Error Code 0 edd

Purchased day pass to watch cricket in August used Samsung S10+ Phone and connected to Panasonic TV with usb/ HDMI cable, watched no problem, did all set up on Phone.Just taken out 6 month membership sky sport through Now for £21/ month, did setup on...

Error code 20024

Since Wednesday every time ive tried to use the Nowtv app it says somethings gone wrong (error 20024)Ive tried deleting cache and data and I also uninstalled and reinstalled the app but still the same. Even restarted the phone

MarcS by Advocate
  • 13 replies
  • 7 thanks

Unexpected error when logging in on ipad

Since this week I have had a problem logging into my NOW tv app on my iPad. Tried everything from uninstalling the app resetting my password but nothing works. It is fine on my BT pro box,smart tv,it wasn’t working on my iPhone 13 last night but then...

paul76 by Advocate
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Resolved! Unexpected error. Apple iPhone and IPad

I am unable to sign into the Now tv app either on my iPhone or iPad yet I can on my Mac and fire stick. When I do try I get “unexpected error, please try again”. I then get an email saying that I’ve signed in, which I haven’t. Neither product has bee...

Karlos by Mentor
  • 12 replies
  • 4 thanks

Crashes when trying to select series

NowTV for iPad:Essentially, I can click around, open and view anything… anything… except the one show which I want to watch (The Sopranos). As soon as I got to click on it, before being able to select series/episode, it crashed. Typical.Come to think...

Nathan2 by Newbie
  • 2 replies
  • 0 thanks

Resolved! No internet on some mobile devices

Hi, I have no internet connection on some mobile devices connected to Now Hub 2. Samsung phones are only affected, Xiaomi phones connect with no problems. It shows wifi device on the screen, trying to connect, the wifi icon flashes few times and it c...

Marek by Advocate
  • 4 replies
  • 1 thanks