Showing results for 
Search instead for 
Did you mean: 



iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks


Hi, my watchlist seems to have disappeared. And my continue watching list also.

O07 by Advocate
  • 2 replies
  • 0 thanks

Sports Channels not playing on NOW TV (iPhone)

I took out the Sports subscription for mobile devices only but it never lets me watch any of the channels, except Sky Sports news. All I get is the option to subcribe for the sports/movie channels. Any idea as to what the problem might be.  My deal w...

Now tv not working on iphone

Whenever I try to steam from my phone all I get is a buffering circle. Not usin any vpn’s. Was working fine up until about a week or so ago. Works fine on my iPad 

Mobile Sports Issues

I received an email stating that I had 6 months free sports package added to my account but it won’t let me watch anything?

iPhone sport app terrible reception suddenly

I have the mobile only sports app and suddenly the quality has gone from brilliantly solid to shocking. It’s entirely a Now issue as iPlayer and every other streaming app works perfectly and I have very strong Wi-Fi so no issues there. I literally ca...

6 Month Sports Mobile membership not working

I received an email saying that I got 6mths of free sky sports on my mobile app, however when I go to watch something on the mobile app it does not work - it either says I have to buy a pass, or I'm streaming on a different device (which I am not)

Can access content on PC but titles won’t play on iPhone app?

I’m at a complete loss as to how to fix the issue. I’ve deleted and redownloaded the app, made sure it’s the latest update in use, logged in and out of my account multiple times and I’m still getting the same black screen when pressing play. It’s ext...

Resolved! iPhone buffering all the time

When I open Now app, I get buffering when I try to watch anything except from the ads on the app, tried other streaming services they work fine only Now, removed and readded the app. internet connectivity is fine, as previously mentioned no buffering...