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haroldk
Advocate

adding device

I deleted NOWTV from one device to add a new device. Now one of my original device connection is not working saying I have already used up my monthly allowance for adding a new device to my account.

 

I still only have four device connections and the new connevtion is working but the one I never touched is not.

 

Not sure what I have done wrong.  Can you help?

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10 Replies
Birgit-R
NOW TV Team (Retired)

Re: adding device

Don't worry @haroldk, NOW TV Team is here to save the day!

 

Can you try again and let me know how is went?

 

Birgit 

NOW TV Team

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haroldk
Advocate

adding device

I only have four registered devices and now my tablet keeps telling me that I have already registered the maximum devices. It was working fine yesterday.  Not sure what's going on but can you help?

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Michael-H
NOW TV Team (Retired)

Re: adding device

@haroldk

 

Sorry to hear that! Can you please again as this should now be resolved and have you back up and running in no time Smiley Wink

 

Any problems, give me a shout!

 

Michael

NOW TV Team

haroldk
Advocate

Re: adding device

All sorted ... thanks Michael.  I see now how it works. Looking to binge on My Kitchen Rules Australia for the weekend. 

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rivis1
Advocate

Re: adding device

Im having a problem getting my android phone to be accepted, saying ive used up my allowance when i had 4 devices registered and it was one of them, i only have one on now and it still wont work

 

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Karl-F
Community Manager
Community Manager

Re: adding device

Hi @rivis1

 

Thanks for getting in touch with us here at NOW TV.

 

I have sent you an email in regards to your query.

 

Thanks, 

 

Karl

NOW TV Team

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Scudi1993
Advocate

Re: adding device

I deleted a device in March so that I could add my new iPad and it said I had to wait till April well tried again tonight and it's telling me I have to wait till may now? Can someone sort this please?

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artesea
Legend 5
Legend 5

Re: adding device

@Scudi1993 try now. It looks like a system confusion with one still in GMT and the other in BST causing issues between midnight and 1am.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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richard1989
Advocate

Re: adding device

Heplo ihello i need help i got now tv on one box and want to connect it to another box but saying used max adds this month can i get help please
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